brief and challenge
Applying Design Strategically in order to find a systematic solution that could improve Diabetic patients every-day life.
process:
understanding the problem
Research:
User interviews and observations, combined with existing research data and benchmarking existing solutions was enough to unveil initial insights.
- Interviews
- Shadowing
- Timelines and mood maps
Process:
understanding the problem
Analysis:
It was key to understand patients´ needs around the disease. By mapping their communication ecosystem it was visible that the main struggle was not with diabetes, but with their relationship with the existing services and systems around it.
- Ecology maps
- Empathy maps
Process:
building the solution
Proposal:
Using technology as the enabler of an improved user experience, I mapped how the future scenarios would look like by focusing offering a solution that could improving communication and empowering users to manage their disease.
- Hypothesis Driven Design
- Predictive value webs
Process:
building the solution
Scaling:
- Proposing a business model based on existing products and local government offers.
- Business Model canvas
- Benchmarking
